Most Poskim say that if another option exists, a telephone should not be used to fulfill the mitzvah of Havdalah. Rather a woman who is home alone and has no one to make Havdalah for her, should recite it herself (Mishnah Berurah 296:35 - Aruch HaShulchan 296:5) rather than listen to it over the telephone. Even if the lady can not drink wine, grape juice, or beer, it is better for her to recite Havdalah over coffee (Shmiras Shabbos K'hilchasah 60 note 18) tea or milk alone (Aruch ha-Shulchan 272:14; Igros Moshe O.C. 2:75). According to some poskim (Tzitz Eliezer 8:16; Shemiras Shabbos K'hilchasah 60:5), it is preferable to drink grapefruit, orange or apple juice rather than to listen to Havdalah recited over the phone.
If you are in a situation where you cannot recite Havdalah (in a hospital), and there is no one who can come until Tuesday evening (Orach Chaim 291.6) to make Havdalah for him, he may have to rely on the poskim who permit listening over the telephone(Igros Moshe O.C. 4:91-4; Tzitz Eliezer 8:11). But in a situation where someone could come and recite Havdalah for him before Tuesday evening, the correct procedure is to wait until then for Havdalah to be recited.