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I bought a cake, and when I ate it, it tasted spoiled. I bring it back to the store and tell the manager that I want a refund because the cake tatsted spoiled. The manager refuses the refund saying the cake was made that morning and everything is fresh. He calls a customer and asks for an "unbiased" opinion. The customer tastes the cake and agrees that there is nothing wrong with it.

According to halacha, is the seller responsible for issuing a refund? There is no statement that guarantees the cake's freshness; nothing saying that you can return any dissatisfied item for any reason (no stated return policy). Since everyone's taste is different, I may not like the taste and judge it as spoiled while someone else may not.

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Is the store run by fromm Jews? – Noach MiFrankfurt Apr 24 '14 at 18:27
Get a k'fela! – msh210 Apr 24 '14 at 23:30
Get the Health Department involved, but ask a Rav first. – Harsimrat Kaur Apr 26 '14 at 22:46
Looks like two questions: 1. What's the halacha regarding returns and refunds when the store does not have a stated policy? 2. Can I return a perishable item that cannot be resold? – Shmuel Apr 27 '14 at 3:25

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